Privacy Policy

OsloWay ("we", "us") runs guided food and culture experiences in Oslo, Norway. For the purposes of the GDPR, OsloWay is the data controller for the personal data described below. You can reach us at info@osloway.no or on +47 984 10 156.

Bookings. When you book a tour, checkout and payment are handled by our booking partner FareHarbor. Information such as your name, email address, phone number, group size and payment details are collected and processed by FareHarbor on our behalf. We receive your booking details (name, contact information, tour and date) so we can host you.

Reviews. If you submit a review on our website, we store the name you provide, your review text and your contact email so we can confirm it is genuine. Reviews are published only after we approve them.

Messages. If you contact us by email, our contact form or WhatsApp, we keep the conversation so we can answer you and follow up on your request.

Usage data. We collect simple, anonymous statistics about how visitors use our website (for example which pages are popular) to improve it.

We use personal data to arrange and deliver the tour you booked, to communicate with you before and after your experience, to publish genuine reviews, to answer enquiries, and to meet our accounting and legal obligations. We do not sell your data, and we do not use it for advertising profiling.

We only share data with companies that help us run the business: FareHarbor (booking and payment), our hosting and email providers, and Norwegian authorities where the law requires it. These companies process data on our instructions and are bound by data protection agreements.

We use a small number of necessary cookies and similar tools to make the website work, keep bookings functional, and count anonymous page views. Embedded content, such as our YouTube video, only loads when you press play. You can block cookies in your browser; the site keeps working, though some convenience features may be affected.

Booking records are kept as long as required by Norwegian bookkeeping rules (normally five years). Review submissions and email conversations are kept until we no longer need them, and you can always ask us to remove your review or correspondence.

You can ask us for a copy of your personal data, have it corrected or deleted, restrict or object to its use, and ask for it to be transferred to another provider. Send any request to info@osloway.no and we will answer without undue delay. If you are unhappy with how we handle your data, you can contact the Norwegian Data Protection Authority (Datatilsynet).

If we change this policy, the new version will be published on this page with a new "last updated" date.