Terms and Conditions

These terms apply when you book a tour with OsloWay (Oslo, Norway) ("we", "us"). When you complete a booking, you confirm that you accept them on behalf of everyone in your group. Norwegian consumer law always applies in favour of consumers.

All bookings go through the checkout on our website, operated by our booking partner FareHarbor. Payment is taken online at the time of booking. Prices are shown in Norwegian kroner (NOK) per person and include applicable Norwegian VAT. You will receive a booking confirmation by email; please check it and contact us straight away if anything is wrong.

During our winter offer, tours departing between 1 October and 31 March get 20 percent off. The discount is applied automatically at checkout. Winter-offer bookings follow the same cancellation rules as regular bookings.

You can cancel for a full refund up to 24 hours before the tour starts by emailing info@osloway.no or replying to your confirmation. Later than that, and for no-shows, we cannot refund, because guides and food portions are reserved for you. Private tours and large groups may have their own cancellation windows, which are stated in your offer or confirmation email.

Oslo is walkable in all weather, and our tours run in rain and snow. We only cancel for reasons beyond our control (for example extreme weather, illness or another emergency). If we cancel, you get your choice of a full refund or a free reschedule. We may also make small changes to routes, stops or tastings when needed; the length, theme and value of the experience are always kept.

You are responsible for choosing tours that suit your group. Please tell us about allergies, mobility needs or dietary requirements when booking and we will do our best to accommodate. Tastings that include alcohol are only served to guests aged 18 or over, and we may ask for ID. Children must be accompanied by an adult. Guests are responsible for being legally allowed to consume alcohol, walking the stated distance and arriving on time; late arrival may mean missing part of the tour without refund.

We want everyone to have a good day. Follow the safety instructions of your guide (for example around roads, water and bicycles), and show respect for other guests, local residents and our partner venues. We can remove guests whose behaviour is unsafe or disruptive, without refund, and charge for damage they cause.

We love sharing the day. If you do not want to appear in our photos, social media or website, tell your guide or email us at any time and we will respect that. Submitted reviews may be published on our website or used in marketing, but we only publish reviews that are genuine.

We are responsible for arranging safe, professional experiences and holding the required insurance. Our liability to you is limited to the price you paid for the tour, except where Norwegian law does not allow that limitation. You are liable for damage you cause on purpose or through negligence.

If something went wrong, please tell us at info@osloway.no. Consumers can also bring complaints to the Norwegian Consumer Council (Forbrukerrådet) or use the EU/EEA Online Dispute Resolution platform. These terms are governed by Norwegian law, and disputes are handled by the courts in Oslo unless consumer law gives you another venue.

Terms may be updated from time to time; the version published when you book is the one that applies to your booking.